FAQ | purrsandpaws

How Do I pay?

Cash, checks, Paypal, Apple Pay and Cash App are accepted. The payment method and deposits will be agreed upon during the initial consultation depending on length of services and packages chosen.

For out of town packages more then two days we require a deposit of 25% of the total bill.

What is your cancellation policy?

A cancellation policy protects the client and the business to make sure that they are mutually committed to the transaction and for the business to be able to adequately schedule their services.

Our Cancellation Policy:

In order to best serve your needs, the cancellation policy is as follows – Out of Town packages are subject to a (2) week cancellation period. Cancellation period begins the first day of the service period. In this case the deposit (25% of total bill) will be kept by the company. After this time frame half the services will be due.

Our cancellation policy is a little different when we have our daily dog walking clients. In case of sickness or emergency please contact us by 8am and we will not charge you a cancellation fee. We will roll over the credit to the following week.

WHAT HAPPENS WITH YOUR CANCELLATION FEE?

It is shared between the business and your pet sitter who was counting on the income from the booking. Often times our sitters plan their vacations around our clients schedules! They plan their family in town around our clients schedules. In fact, some of them hold their clients schedules more important than their own because they love the pets so much! So this fee, is strictly enforced to repay the staff for their dedication to the job. The client always has the ability to refuse to pay it, but the chances of us accepting further bookings are slim to none. We want clients who respect us as much as we respect them, their homes, and pets.

WHAT HAPPENS WITH YOUR CANCELLATION FEE?

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